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A mother is angry after going to Best Buy to get her iPhone fixed, only to find that the her phone was going to be held hostage by one of the company’s employees. The woman says that one of the employees of the company copied dirty pictures of her from her phone, put them on a CD and told her that in order to get the pictures back, she would have to come to his house.
Sophia Ellison hired a Geek Squad employee at Best Buy to transfer her phone numbers, photos and contacts to her new iPhone. Instead, the man allegedly put the pictures on his own computer and held them for his own “enjoyment.”
“I felt sick. I felt violated. I felt so embarrassed,” Ms Ellison told WTOP.
The woman had approached the employee, named George, to get a cracked screen fixed. That’s when George told her that she was eligible for an upgrade and offered to buy her old phone off of her for $60. She should have known that something was fishy, since George was offering money right out of his pocket at the time.
“I said OK but everything will be wiped clean? And he said yeah, everything will be gone. And I said OK,” she said.
The woman came back to the store after an hour and George handed her the new phone and the $60 out of his pocket. Unfortunately for George, it is against company policy to make personal transactions with customers, so he has been fired by the company.
A day later, the woman said that 900 pictures and videos were missing, and that’s when she knew she was in trouble.
“I’m a woman. I love to model. I’m not a model, but I love to model. I have some pretty racy photos of myself, for me,” she said.
She also said that there was video of her kids getting out of the shower. She says that they recorded it without her knowledge.
“I freaked out and I called them, freaked out,” she said.
She said that she spoke with George, who promised to make everything right.
“A few days later, he called back to tell me he’d made a CD at his house with all my photos, and when can I come get them. I could pick them up at his house,” she said. ”And then that’s when I literally felt sick. I hung up the phone and felt exposed.”
Best Buy issued the following statement on the matter:
First and foremost, we apologize to this customer for an unfortunate experience caused by what appears to be rogue action against our code of conduct, specifically related to our trade-in program. We hope to restore her trust.
We can confirm that an employee at this store has been terminated for making a personal transaction with a customer while on duty at the store. We’re continuing our investigation and assure you that we will continue to act promptly to address any inappropriate employee behavior.